Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.
The risks are the responsibility of the purchaser from the moment the products left the premises of Insectementvotre.com, In case of damage during transport, the reasoned protest must be formulated with the carrier within three days to to count the delivery.
Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded.
Standard delivery: GLS service
Insectementvotre agrees to ship your order within 2 business days after validation or receipt of your payment. The standard shipping method is provided via the transport company GLS followed, If you want a discount with signature, an additional cost applies, thank you to contact us.
Once sent, you will have a tracking number directly available from your account or via the website https://gls-group.eu/EN/en/home Delivery times announced by the GLS service are 24h (1 working day) for France, 3 to 10 working days for Europe and 5 to 14 working days for international deliveries.
Track your deliveries
As soon as your order is shipped, we confirm it by email and you provide the corresponding realy Colissimo tracking number. This package number is also accessible from your customer account, under my orders. So you can always know where your delivery is, by consulting the follow-up of delivery https://gls-group.eu/FR/fr/home
Transporting your order of edible insects
Shipping costs include packing, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in one order. We can not group two separate orders and you will have to pay shipping costs for each one. Your package is shipped at your own risk, special care is taken with the package containing fragile products.
In the event of absence during the delivery of your parcel, a notice of passage will be left to you and you will have to recover your parcel in your usual post office. Your parcel will be kept there ten days before being returned to the sender. Any package returned by La Poste for non-claim may be re-shipped against payment of shipping costs by the customer, no refund or exchange will be accepted.
INSECTEMENTVOTRE can in no way be held responsible for losses, theft or damage of packages during delivery by La Poste. In the event of a significant delay or stop of the delivery follow-up, we invite you to contact GLS customer service with your GLS tracking number. In case of degradation of your package which could have damaged its contents, we invite you not to accept the package for the reason of this degradation. Any accepted package will be considered compliant and can not be subject to a return procedure.
Periods of sales and private sales can create an exceptional peak of orders, shipments can occasionally take longer. If the maximum delivery time exceeds 20 working days we undertake to offer you a commercial gesture.